Terms and conditions
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.customsash.com. The collective work includes works that are licensed to www.customsash.com. Copyright 2011, www.customsash.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.customsash.com or purchasing www.customsash.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.customsash.com or to purchase www.customsash.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.customsash.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of www.customsash.com used in the site are trademarks or registered trademarks of www.customsash.com and Greek Life, Inc.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.customsash.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.customsash.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.customsash.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
www.customsash.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.customsash.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a www.customsash.com product is mistakenly listed at an incorrect price, www.customsash.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.customsash.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.customsash.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.customsash.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
www.customsash.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.customsash.com.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.customsash.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.customash.com products) must be commenced within one (1) year after the claim or cause of action arises. www.customsash.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.customsash.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Returns will be made on defective merchandise within 2 weeks of receipt of product. All claims will be reviewed by our customer service department before processing. Please email customer service at firstname.lastname@example.org for further information.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.customsash.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Item availability is subject to change without notice, if the item you ordered is no longer in stock we will offer you alternatives or a refund in the method of payment initially made.
In the event you need to change an existing order, we need to hear from you as soon as possible; within 24 hours. If the merchandise has already been entered into our system, it is unlikely we will be able to make any changes. In every possible case, we will do our best to accommodate you.
If you notify us of a change within 24 hours of order placement, likely we can make the change without any additional charges.
If we are able to make a change to your order past 24 hours of order placement, there will be a $10 charge for any embroidery location changes and a $15 restocking fee for any size/color changes. Substitutes for other items may fall under the $15 restocking fee condition as long as they are of equal or lesser value to the item originally purchased. Changes to items that are higher price than the item originally purchased will constitute a $15 restocking fee plus any difference in price.
To provide you with the fastest service possible, once an order is in production, it cannot be canceled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by customsash.com up to the point of cancellation. INDIVIDUAL orders cannot be canceled once we have begun production of the garment(s) or product(s) for your order. If we can cancel your individual order their will be a 20% processing/re-stocking fee charged for doing so.
Wrong size returns are not accepted. Changes to size are accepted as long as garment has not been embroidered/printed.
Only Rush production times are guaranteed. Standard production is not guaranteed. If rush production is selected and standard shipping, we may choose to upgrade your shipping to allow for additional production time as long as the end result is the same(when the sash is delivered to you). If you select standard production and expedited shipping, we may choose to upgrade your production and ship by a slower method as long as the end result is either the same OR better for you(when the sash is delivered to you).
Different computer displays and operating systems show colors in different manners. If necessary we can send color swatches for approval through mail. Please contact us for any coloring questions.
Although colors are very similar across different sash options, they are not exactly identical. Applique color, sash color, sash trim color, text color, symbol color and crest colors are not the same as eachother. These items are all different materials which account for a slight degree of color variation. If you have questions about color matching it is best to ask before ordering.
All Duties and Taxes are the responsibility of the customer.
Standard shipping through Fedex Ground.
Any items with a pattern fabric should be dry cleaned. These fabrics have too thin of a weave to sustain a washing machine, even if turned inside out.
customsash.com does not warranty any products/garments/fabrics provided by its customers.
www.customsash.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.customsash.com
is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.customsash.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.customsash.com in its sole discretion.
You agree to indemnify, defend, and hold harmless www.customsash.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.customsash.com may link to sites operated by third parties. However, even if the third party is affiliated with www.customsash.com, www.customsash.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.customsash.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.customsash.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).