FAQ

Almost ready to order:

How long does it take for my sash to be ready?

Make sure to take into account 2 separate time frames when ordering.

1. PRODUCTION TIME

2. SHIPPING METHOD

1. PRODUCTION TIME (8 business day RUSH, 5 business day RUSH, 3 business day RUSH, 2 business day RUSH, 1 business day RUSH and Standard(2-3 weeks))

8 business days: Add 25% to your order

5 business days: Add 50% to your order

3 business days: Add 65% to your order

2 business days: Add 80% to your order

1 business day: Add 100% to your order

2. SHIPPING TIME (Overnight, 2day, express saver(3 days), Ground(4-5 days), and FREE (5-8 days))

Standard Production can take UP to 2-3 weeks, it can also be done sooner, however there is no guarantee. RUSH PRODUCTION TIMES ARE GUARANTEED.

If you are cutting it close, don't worry, you will get to enter your event date on the last page of checkout. If there are ANY issues in regards to the production method or shipping method you selected, we will contact you immediately.

How long does it take for my sash to be ready?

Standard production time can be up to 2-3 weeks. We also offer 1 day, 3 day 5 day and 8 day production(see below). Make sure to account for shipping time when ordering. We offer shipping options that range from 5-8 business days(free shipping) to overnight service. If you are cutting it close, be sure to write your event date so that we may notify you of any potential issues(you can write your event date on the final screen of the checkout process).

Our production team will take into account all of your order details to make sure you get your sash as soon as possible. For instance if you have selected standard production, but overnight shipping. The production department may decide to upgrade your production and ship by a slower method as long as the end result is getting the sash to you more quickly.

If we feel that your order may need to be shipped by an expedited method which you have not yet payed for, you will be contacted. Likewise, if the production method you selected is not sufficient you will be contacted as well.

My graduation/event is coming up soon and I need my order FAST!

We have GUARANTEED RUSH PRODUCTION options available for those of you in a bind. They are:

8 business days: Add 25% to your order

5 business days: Add 50% to your order

3 business days: Add 65% to your order

2 business days: Add 80% to your order

1 business day: Add 100% to your order

*These options can be selected under the preview screen in the design lab, Standard Production(2-3 weeks) is selected as the default production time. Standard production CAN be faster but there is no guarantee!

I want to talk to someone before I order!

We understand you may still have some questions and want to get them answered before you place your order. You have several choices for this. You can talk to a real live person on our live chat located at the bottom right of the page, Call Us at (562) 427-7220, or Send an Email to info@customsash.com

How can I save my design and come back to it later?

First, please visit the design lab, design your sash, then click the "SAVE" button as shown below:

Then bookmark the link of the following page that says "Review Design & Checkout"

On the image of the sash I designed the text sticks outside the lines; will it be cut off on my sash?

If text or images on the sash design lab stick out of the boundaries of the sash do not worry; we will size it down to fit onto the sash. Your text or image will NOT be cut off. We will also make sure to align items that are placed across from each-other on opposite sides of the sash.

Your website is awesome, but I still can’t figure out how to design my sash. Is there an easier way to do this?

Check our Help Center out, we have a full tutorial on how to use the Design Lab.

If you still cant figure it out, it’s OK, we understand some may not be used to all this online/techy stuff. Send an email to info@customsash.com and simply describe what you want. One of our customer service reps will create a mock design for you and email it back to you!

I want to order for a group. Do you guys offer any discounts for larger quantities?

Yes we do. Here is the breakdown of quantity discounts.

Bulk discounts apply only to identical pieces. For example if you are ordering 4 Sashes with the name "Jeff" on them and 4 sashes with the name "Mike" on them, your order will not qualify for quantity discounts.

You can have one set of sashes that does qualify for quantity discounts and one that does not. For example you can have an order of 8 sashes with the name "Joe" on them and 4 sashes with the name "Lauren" on them. The 8 pieces with "Joe" will qualify for discounts under the 6-9 quantity bracket. The 4 pieces with "Lauren" on them will be priced regularly.

Quantity discounts are automatically applied to your order. A price breakdown is available under the preview of the sash in the design lab.

If you are looking for Wholesale, please contact us via EMAIL: info@customsash.com

To request more info, please email info@customsash.com

My organization ordered sashes from you before and we just want the same thing.

Provide us with the email address(or previous order number) from which the order was previously placed so that we may look it up. If you cannot find the email, send us picture of an existing sash and we will match it for you. You can send us an actual picture of last years graduates wearing the sash or the proof from the previous years order.

CARE INSTRUCTIONS

Already received my order

There was a mistake on my order/I am not satisfied with my order

We are very sorry to hear this, let us make it right!

My order came out great!

We are glad to hear. Share this with the world on our google business page by writing a review or posting some pictures. We would love to see it. We always love to hear about your graduation stories as well!

To find us search Custom Sash on google and look for our business page.

I placed my order a while ago and it’s still not here.

Remember standard production time can take up to 2-3 weeks. If it has not yet been 2-3 weeks please be patient. If for some reason it has been over 2-3 weeks give us a call or email to yell at us. You can upgrade your production time if necessary, we offer 1 day, 2 day , 3 day, 5 day and 8 day service.

If you need to upgrade production time, please send an email to info@customsash.com; make sure to include your order number.

How do I know when my order is done?

You will receive an email confirmation as soon as your order has been completed and shipped. The email will include tracking information for your package. Once your order has been shipped you will have to track your package directly with the shipper. We use USPS and FEDEX. If you need help tracking your package, give us a call or email info@customsash.com

USPS Tracking

FEDEX Tracking

I need to make a change to my order.

Send an email right away to info@customsash.com. We will do our best to accommodate your change ifit is not too late. Make sure to include your name and order number. Remember no order changes can be made over the phone OR by live chat. You must send an email from the same address the order was placed under to process a change.

Unfortunately you cannot cancel an order after it has gone into production. Since each sash is made to exactly your specifications, once production has begun it cannot simply be restocked or resold. We always do our best to accommodate cancellations because we understand things do come up, so if you feel you may need to cancel your order, please notify us ASAP.